Support is a vital part of any professional web strategy
Our web development support services are designed to make sure your website is kept up to date, error free and to keep you informed and advised on key performance metrics related to all areas of website development and maintenance.
BlueBay Solutions provides and recommends pre-paid web development support and website maintenance, detailed website reports providing analysis, health and performance indicators related to your website and formal service level agreements if required.
Whatever your web development support service needs, BlueBay Solutions can meet them. If you can't find what you need from the list below, we can provide a tailored service solution that suits your exact needs.
Website Support and Maintenance
The web development service support option is provided in pre-paid time blocks of 4, 8, and 24 hours. These can be used for any purpose related to website maintenance such as email and telephone support, updating of content, finding and fixing website errors, training and education or any small changes or alterations.
Pre-paid support blocks do not cover the cost of any additional site functionality or installations. These need to be quoted separately and will vary depending on your requirements.
All clients taking advantage of our pre-paid web development service support blocks receive priority attention for any work requests. These service blocks are also offered at a cheaper rate than a "pay as you go" option and are recommended for anyone that needs regular and ongoing website maintenance.
Service Level Agreements (SLA)
Businesses or individuals that have more expansive needs or whose business practices require a formal binding contract can request a BlueBay Solutions SLA. This option is provided on application and will require approval from BlueBay solutions. Please contact us for more information regarding service level agreements.
Website Performance Reporting
Regular website performance reports outlining key areas of confirmed website metrics are a neccessity if you want to stay ahead of the competition and understand the returns your website is delivering. We can provide website performance reports that detail any problems with your site, analyse your website traffic or many other types of reports dependant on your exact needs. The time needed to create these website reports will vary based on your requirements.
Website Health Checks
Even if you are using a CMS like Orchard that allows you to maintain and update your website yourself, we still recommend you ask for a regular website health check. The suggested interval can be anywhere between 3 months to a year although we recommend every 6 months. Your website will be thoroughly checked and a detailed report containing our recommendations for action will be sent to you.
SEO Maintenance and Search Engine Reporting
Our SEO maintenance and search engine reports are among the most detailed in the industry. We monitor and report on the most important metrics related to your website as well as your direct competitors. If you take up one of our SEO Packages, these reports are included in the cost of your chosen package, otherwise charges will apply and will vary based on the reporting required.
Website Hosting and Domain Name Renewal
Website and email hosting are provided with our web hosting packages but we also provide a complete domain management service from domain registration and delegation through to domain renewals. Allowing us to manage your domains on your behalf gives you peace of mind. Never miss a domain renewal date again.
Do you want more information?
For more information on our support options or to purchase pre-paid support, please contact us and we will send you the information you need.